Most couriers — including Royal Mail, Amazon, DPD, DHL, UPS, and FedEx — can deliver directly into parcel boxes, provided you give clear instructions.

Yes! Our boxes are designed for straightforward self-installation with basic DIY tools. Unfortunately, we don’t offer a professional installation service, but we provide clear instructions so you can set it up yourself.

Installation will require two people. You’ll need a pencil, a drill, and a spanner to install your Parcel Box.

Yes — you can uninstall and reinstall it at your new property.

Your parcel box will arrive securely packaged via a tracked courier service. You’ll receive tracking details once it ships.

Yes — it’s designed to withstand rain, wind, and temperature changes without compromising security.

Yes — the HP03W Sensor is designed for simple DIY installation. It connects to your 2.4GHz Wi-Fi in minutes using the Smart Life app.

Yes — once locked, only you (or someone you authorise) can access the contents, keeping deliveries safe from theft, tampering, and bad weather.

Some models have built-in sensors that send alerts to your phone when a parcel is delivered.

Yes — any courier can use it as long as you include instructions in your delivery preferences.

Whilst it can, we recommend it only for non-perishable groceries and only for a short period of time. Perishable goods—such as fresh meat, dairy, or frozen items—should not be stored in the parcel box as it’s not insulated or refrigerated.

Capacity depends on the model. Please see the product page for full dimensions and volume capacity.

The HP03W Sensor instantly alerts you the moment a parcel is placed inside your box, detects unexpected movement, and even integrates with smart home systems to trigger lights or other devices.

Yes — most models have an opening suitable for standard letters but check the product details for slot size.

Perishable goods are best avoided, as the Parcel2U Box isn’t temperature-controlled. Some couriers may require an in-person signature for valuables like jewellery, electronics, or important documents such as passports, so it’s worth confirming before ordering. For safety, do not place hazardous or flammable materials inside.

Yes — it’s powered by two AAA batteries (included), making it fully wireless.

Yes — we offer free personalisation with your choice of house numbers, letters, or both. This makes your parcel box unique, easy for couriers to identify, and perfectly matched to your property.

Personalised boxes can only be returned if faulty.

Absolutely — the HP03W Sensor works with any parcel box brand or model, so you don’t need to replace your current box.

Each Parcel2U Box comes with a durable, premium powder-coated finish designed to handle unpredictable weather while resisting scratches, fading, and everyday wear. Adding paint that isn’t specifically made for long-term outdoor use can weaken this protection and may void your warranty. If you choose to repaint, be sure to use a coating that matches or surpasses the toughness and weather-resistance of the original powder coating.

We accept all card payments, PayPal, Stripe, clear pay and Klarna online.

Yes — Klarna allows you to spread the cost into flexible instalments.

Yes — all parcel boxes include a 2-year warranty covering manufacturing defects and faults under normal use.

It covers manufacturing defects and mechanical faults under normal usage conditions.

Contact our support team with your order details.

Yes — the HP03W Sensor includes a 1-year warranty covering manufacturing defects and faults under normal use.

Simply open the battery compartment, replace the two AAA batteries, and reconnect it to your Wi-Fi if prompted.

You can return your parcel box within 14 days of delivery, provided it’s unused, in a saleable condition, and in its original packaging. Once we receive and inspect the returned item, we’ll issue your refund to the original payment method.